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The following information and suggestions have been prepared by Raine & Horne Kawana Waters Property Management Division to assist you during your tenancy so that you enjoy your stay at the property and better understand what is needed to ensure a trouble free tenancy.

The Renting Guide

One requirement of the legislation is that you are provided with a copy of a tenancy booklet at the commencement of your tenancy. I strongly recommend that you familiarise yourself with it as it explains both the rights and responsibilities of landlords and tenants under the tenancy law - the Residential Tenancies Act 1987.

Office Hours for Enquiries and Advice

The Property Management Division can be contacted six days a week, Monday to Friday between the hours of 8.30am and 5.00pm & Saturday 8:30am and 1:00pm. In an event of an emergency please refer to the tradespeople named on the second page of the Residential Tenancy Agreement.

Rental Payments

Rent under your Residential Tenancy Agreement is payable on time. If at any time you are unable to make a rental payment, please make immediate contact with your Property Manager. If we do not receive your rental payment and you have not advised us that you are experiencing a problem in meeting that payment, our only courses of action are those provided by the legislation. Issue a Termination Notice and then proceed to the Tribunal for a hearing to gain possession of the property and all rent due.

I cannot stress strongly enough that communication is the key element in this situation. Late payment of rent often places the landlord of the property in a difficult situation, as most of them rely upon receiving the rent to meet their mortgage payments and other financial obligations.

All rental payments MUST be made by direct debit into our trust account, or by cheque/money order/cash at the office.

Condition Report

A copy of the condition report is provided to you. This document is very important as it establishes the condition of the property.  When you have vacated the property at the end of your tenancy, the condition at the time is compared to that at the commencement and any variation (fair wear and tear expected) will be your responsibility to reinstate.

Please go through the condition report thoroughly, making any additionial comments you feel are necessary to accurately establish the condition of the property at the commencement of your tenancy. It is in your best interest to ensure that it is a comprehensive and accurate description of the property’s current condition.

Please return this report to our office once completed within the first 3 days of your tenancy. A copy will be taken and returned to you for your records.

If a signed copy of the condition report is not returned to the property management department, the condition of the property will be as represented on the report.  Any dispute that may arise at the end of your tenancy will be referred back to this condition report.

Rental Bond

Your bond will be lodged with the R.T.A and is held as security against any damage or undue wear and tear to the property. Your bond will be refunded to you promptly after the property is fully vacated, provided it is left in as close as possible to the same condition as when you commenced your tenancy (allowing for fair wear and tear) and there is no rent unpaid or other charges owing.

You will receive written confirmation from the R.T.A that they will have received your bond and will be provided with a bond number.

Periodic Inspections

During the course of your tenancy, your Property Manager will inspect the property periodically after you have been given the required notice. This will include an inspection every 3 months.

The purpose of these inspections is twofold – to advise the landlord of the condition of the property and the manner by which you are maintaining it, and to allow you to advise Property Management of any repairs or maintenance that you feel are needed.

Keys

Raine & Horne Kawana Waters Real Estate retains a duplicate key to most of the properties management for emergency access.

Under special circumstances and only after identification has been produced, the duplicate keys to your property can be borrowed during office hours (Monday to Friday between 8.30am – 5.00pm & Saturdays 8.30am & 1.00pm), but must be returned within 24hours. This service is not available out of office hours, Sundays or Public Holidays.

I strongly suggest that you make your own arrangements for a spare key to be held by someone else that should you inadvertently lock yourself out. If this is not done and a locksmith is needed to gain access, all costs will be your responsibility.

Locks can only be changed after you have obtained permission from your Property Manager or the landlord and then on the strict understanding that you supply Raine & Horne Kawana Waters with a spare set of keys. Remember that it is in your best interest to ensure that we have access in the event of an emergency situation.

Insurance

The landlord’s insurance cover on the property you rent does not cover your personal belongings/contents. We strongly suggest that you take out comprehensive insurance to cover your own belongings against fire, theft and all other perils.

In the event of you, another occupier, or a visitor to the property accidentally damage the property and there is an insurance claim, you will be required to pay any excess that may apply to the landlords’ insurance cover.

Repairs and Maintenance

All request for repairs need to be reported to our office as early as possible. Please note we now offer a new facility of reporting repairs through our website: www.rhkw.com.au, which may prove more convenient and time effective for you.

In the event of an emergency repair being required outside office hours and if your property manager is not contactable on the telephone numbers given to you, arrangements for repairs can be made with the tradespeople listed on the front page of your tenancy agreement.

Your Property Manager will attend to all repairs as promptly as possible, however, in some instances it may be necessary to obtain the landlords approval for the work to be carried out or for quotes to be obtained before any work commences. On these occasions there may be an unavoidable delay.

If confirmed arrangements regarding access for tradespeople are not kept by you, any service charge for calling the tradespeople will be automatically passed on to you for payment.

In most cases and unless your tenancy agreements specifically state otherwise, you are responsible for the maintenance of the garden and grounds of the property you are renting.

Sub-Letting

Your tenancy agreement provides for only the people listed on your Residential Tenancy Agreement to occupy the property. If there is any change in either the originals occupants or any additional occupants, you must immediately notify your Property Manager.

Termination of the Tenancy Agreement

Your tenancy agreement is a legal and binding contract, providing for both you and the landlord. You can only terminate this agreement in one of the following ways.

(a) If you intend to vacate at the end of your tenancy agreement, you are required to give us 14 days written notice prior to the expiry of your agreement.

(b) Once the fixed term has expired, you are at liberty to continue living at the property or to vacate. If you intend to vacate, written notice must be given at least 14 days prior to your vacating date.

Breaking your lease

However, if any unforseen circumstances arise and you have to vacate the property prior to the expiration of your tenancy agreement, please contact your Property Manager immediately. In this situation, we will endeavour to find another tenant to take over your tenancy obligations. If this occurs, you will be responsible for any reasonable costs incurred in finding another tenant (ie: letting fee, advertising costs, etc…). You will also be responsible for rent until another suitable tenant commences tenancy.